E-Statement
Frequently Asked Questions
How much is the E-Statement service
going to cost me?
This service is absolutely free to all Space
City Credit Union members.
Will my information be protected
from others to see?
We utilize the latest security features for
account information protection. Your
information is protected by:
your
very own password that was created when you first signed up for the Home Banking service
our
Secure Sockets Layer (SSL) protocol to ensure that your connection and any information
transmitted is protected
a
128-bit encryption to make your information unreadable as it passes over the Internet
and, automatic time out that occurs if you are inactive
in the secure area of our site for more than 10 minutes
What computer equipment and
software program will I need to access my E-statements?
The only requirements needed to access your
E-statement information is a computer, Internet access, and an internet browser that
supports 128-bit encryption.
If I have an older Internet
browser, will I still have access to my account information?
If you discover that your internet browser will
not allow you access to your information, both Netscape and Microsoft offer free downloads
of the latest browsers for your computer.
So, how do view my monthly
E-statement?
You will receive an email notification letting
you know that your statement is ready for your viewing.
You may click on the link provided or you may visit www.SpaceCityCU.com and login to your Home Banking
to gain access to your information.
If I accidently delete my email
notification, will I still be able to view my E-statements?
Yes. You still have access to them by visiting www.SpaceCityCU.com
and logging into your Home Banking.
.
If I no longer want to receive my
statements electronically, how do I stop this service?
We hope that the E-statement service will be an
added value to your banking needs. If at any
time you are ready to switch back to the paper version of your statements, go to your
profile on your Home Banking and select initiate de-enrollment or contact the credit union
at 713-222-1244.
Can I have my E-statements email
notifications to more than one email address?
We can only send your notification to one email
address, but remember you do have access to view your statements on any computer with
Internet access. Visit www.SpaceCityCU.com and login to your Home Banking
for access.
What if I want a paper copy of my
e-statement?
You may print your e-statement as many times as
you like through your Home Banking.
How do I change my password if I
forget it or I feel someone has involuntary access to it?
If you have forgotten your password or need to
change it, go to www.SpaceCityCU.com, click on
the “Online Services” tab, click on the link, and click on the “Forgot
Security Code” link. Follow the prompts.
Will I get my credit card
statements through the E-statement service, if I enroll my account?
Monthly credit card statements are available by
signing into your MasterCard account at www.gotomycard.com.
When will my E-statements be
available to view online?
Your E-statement will be ready to view around
the first week of the month.
How long will my statements remain
online?
This service provides you with the last 12
months of statement history.
Can I export my E-Statement
information to other programs on my computer?
You may save your information as a text file
and import it to Microsoft Word or any other text programs.
Back to Online
Services
|
