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BALANCE Information Line
We provide immediate access to a financial counselor by phone Monday through Thursday, 5 a.m. to 8 p.m. (PST), Friday, 5 a.m. to 5 p.m., and Saturday, 8 a.m. to 5 p.m.
2011 Special Hours
| Saturday, January 1 |
New Years Day |
Closed |
| Monday, January 17 |
Martin Luther King Day |
8 a.m. - 5 p.m. (PST) |
| Monday, February 21 |
President's Day |
8 a.m. - 5 p.m. (PST) |
| Saturday, March 12 |
Staff Meeting |
8 a.m. - 12 p.m. (PST) |
| Monday, May 30 |
Memorial Day |
Closed |
| Monday, July 4 |
Independence Day |
Closed |
| Monday, September 5 |
Labor Day |
Closed |
Thurday, November 24
Friday, November 25 |
Thanksgiving |
Closed |
| Monday, December 26 |
Christmas |
Closed |
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Our Infoline counselors can answer a wide variety of financial and credit related questions and send you supplementary materials on your areas of interest.
Calls to our counselors can last anywhere from 5 to 30 minutes, depending on your question and the amount of information you are looking for.
Call us at 888-456-2227 and describe your concern to one of our counselors today.
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Common types of questions we answer every day:
- I'm having trouble paying my bills and I can't get a consolidation loan. What can I do?
- How can I design a realistic budget to achieve my financial goals?
- I just got notice that my wages will be garnished. What can I do?
- What are my options for getting out of debt?
- How can I get a copy of my credit report?
- How can I remove inaccurate information from my credit report?
- I want to buy a home in the next few years. How can I prepare for that?
- I am getting a divorce. Who is responsible for bills and how will this affect my credit?
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