Information
You can view your Space City CU MasterCard account information by logging onto www.GoToMyCard.com.
Want to go green? E-Statements are convenient, secure and environmentally friendly. Log into your GoToMyCard.com account and sign up for e-statements today!
- Receive an e-mail notifying you that your statement is ready.
- View, print and save up to 2 years of statements in just a few clicks.
- Reduce mail fraud and protect yourself against identity theft.
- Help reduce paper and conserve precious resources.
FAQ's
How do I sign in?
What should I do if I am locked out?
How do I view my account if I have reported my card as lost or stolen?
How do I view my account if I have upgraded or had my card replaced?
What is a credit card dispute?
How do I dispute a transaction?
How long can I expect to wait for a resolution?
What happens once my dispute is resolved?
How can I check on the status of a dispute?
How do I know if my card has expired?
What is the Quicken download option?
How do I obtain more information?
How do I sign in?
To sign into your account, type in the User Name and Password you created when you registered. If you are getting an error message, check to make sure you are entering the information accurately. Remember your User Name and Password are case sensitive (upper/lower case). If you choose all lower case letters when you register, you must use all lower case letters each time you sign into your account.
To ensure the security of your account information, don't reveal your password. Never write it down where anyone can find it. Change your password often and be sure that you do not use words that people can guess about you or use numbers in a series.
Please use our 'Log Out' feature if you are going to be away from your computer for an extended period of time. The 'Log Out' feature will end your session. You will have to enter your User Name and Password before entering the website again.
For your protection, after too many unsuccessful attempts, you will be locked out of GoToMyCard®. The system will allow you try again in 24 hours. If this happens, verify that you are entering the User Name and Password you selected in the enrollment process. If you are having trouble logging in and would like to speak with one of our representatives, please call us at 800-820-8450 or 972-391-6840.
What do I do if I have forgotten my password?
There are two easy steps to enrollment or to change your Password:
- Enter the following information:
16 digit account number
Social Security number
Billing address zip code - Choose a User Name and Password:
User Name:
Your User Name may be any combination of letters and/or numbers from 6 to 32 characters. Select something that is easy for you to remember.
Password:
Your Password may also be any combination of letters and/or numbers from 8 to 32 characters.
Both your User Name and your Password are case sensitive. You may use either upper or lower case to create them, but you must remember which you selected to sign in. If you choose all lower case letters when you enrolled, you must use all lower case letters to sign into your account.
Your User Name and Password may not be the same.
Go to top.
What should I do if I am locked out?
For your protection, after too many unsuccessful attempts, you will be locked out of GoToMyCard®. The system will allow you try again in 24 hours. If this happens, verify that you are entering the User Name and Password you selected in the enrollment process. If you are having trouble logging in and would like to speak with one of our representatives, please call us at 800-820-8450 or 972-391-6840.
Go to top.
How do I view my account if I have reported my card as lost or stolen?
Log in using your original User Name and Password. From the menu items, select the 'Add/Delete Accounts' option to add your new account number to your existing User Name. You will now be able to view account activity from both the old and new accounts with a single login.
Go to top.
How do I view my account if I have upgraded or had my card replaced?
Log in using your original User Name and Password. From the menu items, select the 'Add/Delete Accounts' option to add your new account number to your existing User Name. You will now be able to view account activity from both the old and new accounts with a single login.
Go to top.
What is a credit card dispute?
Occasionally, when reviewing credit card transactions on your statement, you may believe that a charge has been posted to your account in error. You may choose to dispute the questionable charge and we will investigate for you. During the investigation, no fees or interest will be incurred on the questionable charge and payment of the amount in question will not be required. You are obligated to make payment on the portion of your balance not in question, if any.
We will research the questionable transaction and contact you with the results of our investigation. If the transaction has been posted to your account in error, we will correct your account. If no error has occurred, the amount will again be included as a portion of your balance and you will be required to pay the transaction and any associated fees or interest that were waived during the investigation period.
Go to top.
How do I dispute a transaction?
To dispute a transaction, follow these steps:
- Select the Contact Us link in the Member Center
- Click on "Send A Message To Customer Service"
- Select "Billing Errors/Dispute Transaction"
- Complete the top of the form provided, including your telephone number
- Select your dispute type
- Complete all fields provided
- Click "Send Dispute"
How long can I expect to wait for a resolution?
Once your dispute has been submitted, we will confirm receipt of your inquiry via e-mail. We will also send written confirmation to your billing address within 7-10 business days. Although we will work quickly to respond to your dispute, a resolution could take 30-45 days. However, depending on the nature of your dispute we may require additional information from you or the merchant involved which could take additional processing time.
Go to top.
What happens once my dispute is resolved?
We will contact you once we have finished investigating your dispute. If the transaction is found to be valid, we will notify you and the amount will be included as a portion of your balance. You will be required to pay the transaction and any associated fees and interest that were waived during the investigative period.
Go to top.
How can I check on the status of a dispute?
You can either e-mail us using the Contact Us link in Member Center, or call the Customer Service Center at (800) 820-8450 within the United States. If you are outside the United States, please call us collect at (972) 391-6840.
Go to top.
How do I know if my card has expired?
All credit cards reflect an expiration date. If your account is in good standing, the card is valid through the last day of the month it expires. New cards are typically mailed out between the 10th-15th of the month they expire. If you do not receive your new cards by the end of the month they expire, please call customer service at 1-800-442-4757.
Go to top.
What is the Quicken download option?
The Quicken download option allows you to automatically download your statement transactions from GoToMyCard, launch your Quicken software, and reconcile your transactions all in one easy step. With Quicken, there is no more searching for downloads and importing Quicken Interchange Format (QIF) files, and no more duplicate transactions due to multiple QIF downloads.
In order to download your account information or access it directly with GoToMyCard through Quicken, you must use Quicken 2007® or later versions
You can download your account information using Quicken 2007® and newer versions. Just go to the Activity page within GoToMyCard, select "Quicken" from the "Download Activity" selection. It's that easy.
Most other financial software will accept a text (.TXT) or QIF file. The text file can be read into Excel or Word. If the Web Connect downloads are incompatible with your PFM software, then select a QIF file option and follow the prompts to download, save and import your account information into your personal financial management software.
Please Note: If you have any questions about how to import a QIF file into your software program, contact your financial software provider. They will be your best source of assistance.
Go to top.
How do I obtain more information?
Please call MasterCard Customer Service at (800) 820-8450 or (972) 391-6840.
Go to top.
