Jose Franjul: Account Executive I Jose was SO helpful, so thoughtful, and so kind. He was calm, professional, and offered me step-by-step instruction for resolving the fraudulent charges to my account. Additionally, he answered questions for my regarding information that I needed for my new home purchase. I could not be more impressed/satisfied with his customer service skills and my interactions with him have been wonderful. Please, please share my feedback and my most sincere gratitude with him.