If I am a current Bill Pay user, what information will transfer over to CheckFree after the migration in April?

If you are currently in rolled in Bill Pay, you will be automatically enrolled in CheckFree Bill Pay. Your internal funding accounts, payees, futures scheduled payments, and 6 months of Bill Payment history will convert over.

How do I sign up?

Our sign-up process is simple and efficient - yet detailed enough to ensure security and privacy - as we gather the information necessary to deliver your online bills and process your payments. If you are not currently enrolled, it takes about 5 minutes to complete the sign-up process. You just need to provide some basic information to get started, including account information, such as account numbers, from billers whose bills you will want to receive online.

What is an e-bill?

An e-bill, or electronic bill, is like the paper statement you receive each month now in an electronic format for viewing online. You can see all of the same detail in an e-bill that you can in a paper statement, and more. Instead of logging into each individual providers website to retrieve your bill, Bill Discovery brings the e-bills of participating companies to your CheckFree website.

Can I stop paying receiving statements from my providers?

You should request to receive paper statements from each biller until your first online bill from that company arrives. Depending on the billing company, this can happen within minutes or may take up to one billing cycle. Each company may have different rules about continuing to send paper statements; so it may be possible to receive paper bills and e-bills depending on the company you select. You will receive an e-mail when you have new e-bills online ready to view, and can print copies of all your bills from the Web site to retain for your records. For more information on each companies policy, we request you reach out to the biller directly for guidance.

Can I view and pay bills that might be in another person's name?

Companies that provide bills through this service will allow you to view any e-bills you are authorized to see based on the information you provided during the sign-up process. In some cases, these companies may elect to allow you to view bills where another individual's name, such as a spouse, is on the account, if you successfully provide the verification information required by that company.

How quickly will my bills be paid?

Payments begin processing two (2) business days prior to your scheduled payment date, so you'll need to schedule payments a few days prior to the due date. You also have the option to pay for expedited service. Through this service, you can also schedule payments up to a year in advance, and should you happen to schedule a payment to be received on a weekend or a holiday, it will automatically be adjusted to fall on the previous business day. Paying bills electronically enhances your ability to control your payments, allowing you to better manage your cash flow and avoid late fees - which can hurt your credit record.

How long is my bill payment history stored?

Your online billing and payment information is stored by CheckFree for at least 84 months.

What payment methods can I use to pay my bills?

You can pay your online bills using a checking or money-market account. Credit Cards are not supported.

What are the computer system requirements to use the service?

CheckFree supports the following browsers:

  • Microsoft Internet Explorer 8.0 and higher
  • Firefox 9.0 and higher
  • Chrome 15 and higher

To ensure a high standard of security, Fiserv requests that you access our site with a browser that supports 128-bit encryption. For an optimal user experience, please ensure that your monitor is set at a minimum to an 800 x 600 display resolution.

How does Fiserv ensure the bills I view and pay online are specifically mine?

When you sign up for the service, we obtain specific information about you. This information is used to verify your identity and protect you against identity theft or fraud. Once you've signed up for the service, you'll select the companies whose bills you want to receive and view online. To verify you are authorized to view those bills, we ask you to confirm billing information, such as your account number, and any other information the biller may require to verify you receive the correct bill.

I need help navigating CheckFree Bill Pay. Who do I contact?

For more information on how to use the software, please visit the Check Free “Help Center” after logging into the service. If you need further assistance using the services, please contact CheckFree customer service directly at (833) 637-0009.

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