Please follow the steps below to report your debit card lost or stolen.
- To report your debit card as lost or stolen Monday through Friday from 9:00am – 5:30pm, or Saturday from 9:00am – 1:00pm, call 713-222-1244. If you need to contact us regarding your lost or stolen debit card outside of those hours, please call: 1-800-472-3272. This is our 24-hour toll-free after hours number. Our associates can assist with closing your card. After your card is closed, no more transactions will be authorized.
- Contact the credit union the next business day either by email (MemberServices@SpaceCityCU.com), or by phone (713-222-1244) to verify the most recent transactions on your account and request a new card.
- When you get your new card, it will have a brand new card number. Please make sure to update any recurring charges tied to your previous card number.