Please follow the steps below to report unauthorized charges on your account.
- To report unauthorized transactions on your account, it is imperative that you contact us as soon as possible. You can contact us Monday through Friday from 9:00am – 5:30pm, or Saturday from 9:00am – 1:00pm, by calling 713-222-1244. If you need to contact us regarding unauthorized activity on your debit card after hours, please call: 1-800-472-3272. This is our 24-hour toll-free after hours number. Our associates can assist with closing your card. After your card is closed, no more new transactions will be authorized.
- Contact the credit union the next business day either by email (MemberServices@SpaceCityCU.com), or by phone (713-222-1244) to verify your most recent transactions, dispute the charges on your account and request a new card.
- When you get your new card, it will have a brand new card number. Please make sure to update any recurring charges tied to your previous card number.