COVID-19 and Branch Update
In an effort to prevent the spread of COVID-19, we want to remind you that all services can be performed using our full-service drive-thrus. Also, most of your transactions can be completed through Virtual and Mobile Banking services, and cash can be obtained from ATMs for free using our ATM refunding program. You may also contact us at 713-222-1244 for assistance.
We are still operating via drive-thru only at our branches. We are planning to re-open lobbies on June 1st, but with a twist, you must make an appointment to visit the lobbies. More information will be posted soon on these new procedures.
Branch Hours & Re-Openings
Monday, June 1st: Regular branch hours will resume by appointment only with limited lobby capacity and distancing procedures. Masks will be required to entire the lobby and limits of two per household.
Monday thru Friday: 8:30 a.m. – 5:30 p.m.
Saturday: 9:00 a.m. – 1:00 p.m.
Monday thru Friday: 8:30 a.m. – 5:30 p.m.
Saturday: 9:00 a.m. - 1:00 p.m.
Stop the Spread
It is our responsibility to serve you, and we are committed to keeping both you and our employees' health and safety a top priority. Space City will continue to monitor recommendations from the CDC, state, and local health and public officials. For this reason, on June 1st when we reopen the lobby by appointment only, we recommend that all visitors wear a face mask and practice social distancing when visiting. As always, please continue to check this page for more information. Updates related to reopening will be posted as they become available.
If you have any questions, please click here to send us a message.
On Monday, April 27th, Governor Abbott revealed his plan to reopen businesses in Texas. The stay-at-home order ends later today, and beginning tomorrow, May 1st, restaurants and retail stores will be allowed to open at 25% capacity.
What does this mean for Space City CU?
Space City CU is an essential business and has remained open for business via our drive-thru, call centers, and electronic services throughout the stay-at-home order. We will not make any changes in our current operating procedures at this time. The Governor of Texas will release more information on Phase II in mid-May. We are watching the data closely each day and our future decisions are guided by that data. Our priority is the safety of our employees, our members, and our community.
Readying to Open Lobbies
Physical distancing and good hygiene will remain important in keeping COVID-19 contained. As we prepare to reopen our lobbies (probably in mid-May), we have stocked-up on supplies including germ shields at the teller line, floor signs indicating six feet of separation, face masks for employees, and hand sanitizer for everyone. To minimize our risk of exposure, we require our staff to regularly use hand sanitizer, clean their stations, clean the facility, and maintain physical distancing where possible.
We will also post reminders around the facility of how you can do your part to help contain the virus based on CDC guidelines. We recommend that you follow these guidelines for the health and safety of all.
If you have questions or concerns about your account, or you feel like you need financial help, please don't hesitate to reach out to us. We are ready to help where we can. Stay tuned to our e-mails, website, Facebook, and LinkedIn for updates.
Information on The Payroll Protection Plan Loans/Grants
The Payroll Protection Plan, part of the Federal CARES Act, is officially open to help businesses with fewer than 500 employees. Space City CU does not administer SBA Loans, however, we have relationships with other financial institutions that do and we can provide you with a referral. Just send an email to Marketing@SpaceCityCU.com and tell us your Name and contact information, we will have one of our referral partners contact you. It’s important to note that we have no control or oversight over the referral partner or their processes or decisions.
Major Provisions for Employers
Loans, Loan Guarantees, Federal Reserve Credit Facilities
Small Businesses, Self-Employed, Independent Contractors, & Non-Profits
Federal CARES Act
Paycheck Protection Program
Small Businesses, Self Employed, IC’s, Non-profits
SBA Economic Injury Disaster Loans
For our members who are experiencing a loss of income due to Coronavirus, we have created the following financial assistance measures. Space City Credit Union stands with you during this unprecedented time. We are working with members on a case by case basis and are doing everything we can to provide relief. If you have questions or concerns, please give us a call.
Skip Two Months of Payments
Coronavirus Assistance Loans (CAL’s)
Provides a stream of income up to four months with no payment
CD Withdrawals Penalty Free
For those affected we will allow one penalty free withdrawal (non-IRA)
Free Financial Counseling (BALANCE)
Identity / Fraud Monitoring Services
Budgeting and Financial Planning
Financial Wizard is a free service inside your home banking suite
It has been announced that in an effort to slow the spread of COVID-19 in the community, Harris County has issued a "Stay at Home Order." This order will take effect Tuesday, March 24, 2020 at 11:59 p.m. through Friday, April 3, 2020 at 11:59 p.m.
Space City Credit Union is deemed an "essential business" and will remain open to our members during this time. While our branch lobbies will remain closed (exception limited availability at LaPorte), our drive-thru on Harrisburg will be open regular business hours, Monday through Friday, 8:30 a.m. to 5:30 p.m., and Saturday from 9:00 a.m. to 1:00 p.m. and will continue to offer full services.
Our phones and electronic services (web and mobile) are also available to assist with loans and new accounts. You may continue to call us at (713) 222-1244. To apply for a loan or open a new account online click here, you can also log in to your account through our online banking or our mobile app. The mobile app can be download through the Apple Store or Google Play.
And a word of caution, this virus could spread rapidly over the coming days and we urge all members to obey the County stay at home order and use our electronic services. Protect yourself and you will protect others. If we all work together, we could significantly restrict the spread of the virus and return to a business as usual state sooner rather than later.
*We will never ask for your PIN, SS#, security code, or any other personal information in an e-mail, text, or phone conversation… so never give that information to anyone!
The Coronavirus (COVID-19) has been a windfall for fraudsters as they exploit the global thirst for knowledge on the virus. Fraudsters have launched Coronavirus-themed phishing attacks to deliver malware – typically credential-stealing banking Trojans. The phishing emails purport to be from the Centers for Disease Control (CDC) and the World Health Organization (WHO).
Fraudsters have also created fake websites to exploit Johns Hopkins University’s interactive Coronavirus dashboard to spread malware.
Fraudsters are exploiting the global thirst for knowledge about the virus by launching Coronavirus-themed phishing attacks to spread credential stealing malware. The emails, which contain an infected attachment or a link to a malicious website, are made to appear like they come from the CDC or the WHO. The WHO posted an article on its website warning users of this scam.
Fraudsters have also exploited Johns Hopkins University’s interactive Coronavirus dashboard containing an interactive map that tracks Coronavirus statistics by region. Cybersecurity firms have identified several fake Coronavirus interactive maps that infect user devices with credential-stealing malware. Fraudsters are circulating links to these malicious websites containing Coronavirus maps through social media and phishing emails.
Security blogger Brian Krebs reported several Russian cybercrime forums started selling infection kits that exploits John Hopkins University’s interactive Coronavirus dashboard as part of a Java-based malware deployment scheme.
There have also been reports of other Coronavirus-themed phishing campaigns aiming to spread malware, including:
Temporary Financial Assistance Program
Our Temporary Financial Assistance Program was established because your financial well-being is important to us. We encourage you to get help early to keep Space City financial issues from turning into major, complex, long-term difficulties. We can help determine the best way to provide assistance. Some possibilities include:
Call us if you need financial assistance.
IMPORTANT MESSAGE FROM THE PRESIDENT OF SPACE CITY CREDIT UNION: Scams abound during this time of crisis. People are spreading misinformation and you should be informed. Credit Unions and Banks are considered “essential services” and will not be shut down during a local, state, or federal lockdown. Click here for proof.
Your money is safest here with us rather than in your pocket or at home. Thieves are praying on people who withdraw large sums of cash - you could lose it all and no insurance will cover it. Your funds are safe and insured here with us. Take what you need and no more.
For your protection, during this pandemic, we are limiting cash withdrawals to $3,500. If you need more funds for a purchase or another specific need, we will wire your funds free of charge. It is not safe to carry large sums of cash. We appreciate your understanding. These are special circumstances, and this will all be over soon, and we will be back to business as usual. We are here to safeguard your money and protect you from financial scams.
Craig B. Rohden President/CEO
Member Account Agreement: Sec. 12(a)(7) We may require you to give written notice of seven (7) to 60 days before any intended withdrawals
Please note: The cash withdrawal limit we allow to shared branching members of other credit unions has been decreased from $1,000 to $500.
As you may already be aware, Space City made the decision to close all branch lobbies until further notice. However, we have increased our Remote Services so we can continue business as usual without the need for you to leave your home or place of business. Our drive-thru location at Harrisburg will continue to offer full services during normal business hours, but we encourage members to use our remote services. (LaPorte and Enid are open with limited access)
We can be reached by phone at 713.222.1244. To access our Web or Virtual Branch services, you can log in to your account through our online banking or through our Mobile App. The mobile app can be download through the Apple Store or Google Play.
Additional Information on Testing:
Free Coronavirus Testing begins today. Testing will be conducted in the parking lot of United Memorial Medical Center located at 510 West Tidwell in north Houston. You must exhibit symptoms to be tested.
Legacy Community Health, has tents outside the following locations for the screening:
Temporary Financial Assistance: If you are facing financial challenges as a result of COVID-19's global impact, we have temporary financial assistance options to help. Contact one of our loan officers for more information or for free financial counseling call BALANCE at 888-456-2227.
All teller transactions are performed in the drive thru effective immediately and until further notice.
Out of an abundance of caution and for the protection of you and our staff, all lobby traffic is being diverted to the drive through until further notice. Please stay tuned to our website and Facebook page for further updates. New accounts, account services, loans, and all other transactions will be performed remotely. Call us with questions at 713.222.1244 or visit SpaceCityCU.com. If you don’t already have home banking and/or our mobile app please call us to get set up.
At Space City Credit Union, the health and well-being of our members, employees, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to the needs of our members and employees as the situation evolves.
We strongly encourage you to use Space City’s electronic tools and other resources for self-service banking and 24/7 account access. You can Access Your Account Online or by using the Space City Mobile App at your convenience. From there, you can make payments, view transactions, check balances, find an ATM and more. In most cases it’s easier and faster to manage your account electronically, especially if we experience more call volume and hold times were to increase.
If you haven’t enrolled in online access, it only takes a few minutes. Enroll Now.
We also understand that there may be instances where members find themselves facing financial difficulties. Space City is here to help and we encourage members who may be impacted to reach out to discuss how we might be of assistance. Should you find yourself in need of assistance, please Contact Us.
As always, the health, safety and well-being of our members, our employees and our communities is of paramount concern. We continue to monitor this quickly evolving situation and are here to assist our members as needed.