Online and mobile banking will be unavailable December 7, 2022 at 8:00am CST through December 8, 2022 at 11:00am CST to allow for our system upgrade. We apologize in advance for any inconvenience, and are sure you will enjoy our enhanced product lineup. Click the video below to learn more.
Q: Will my logon information change?
A: Your logon ID will stay the same. Due to enhanced security measures, you will need to update your password the first time you log in. By default, your initial password will be the last 6 of digits the primary members social security number. If you do not know the last 6 digits, you can use the “forgot password” option to request a password reset link.
After you log in to the new system for the first time, you will be prompted to change your password and set new security questions. All passwords must contain between 9 and 32 characters, an uppercase & lowercase letter, number and a special character such as $, #, or @. Previous passwords cannot be used. All usernames must be between 6 and 32 characters in length. Letters and numbers are allowed as well as these special characters ~!?@$%^*-_+. Spaces are not allowed in a user ID.
Q: I have scheduled bill payments and/or automatic transfers scheduled during the conversion process. Will there be any interruption in these services?
A: No. All bill payments and automatic transfers will continue to process as usual. Your Zelle, bill payment merchant account data, and accounts you have saved for external transfers will be converted.
Q: Will I lose my transaction, e-statement and e-notice history?
A: Your existing transaction history, e-statements, and e-notices will be retained, and will even be available through our mobile app. The new system will house 18 months of e-statement history.
Q: I am currently enrolled in Finance Wizard and Credit Sense. What happens to those accounts?
A: These products are being enhanced in your new online banking and because of that require you to re-enroll after logging in for the first time. Finance Wizard will appear as ‘Personal Management’ in the new platform. You will need to readd any accounts that were previously linked.
Q: Will I see my credit card balance on the new platform?
A: Balances for credit cards issued with Space City CU logos will be available to view in the new online banking platform. Transaction history and credit card e-statements will be available through the credit card specific home banking site. Click here for that site. Credit cards issued with a Brazosport Teachers Federal Credit Union (BTFCU) logos will be accessible through the BTFCU credit card internet platform. Click here for BTFCU credit cards.
Q Can I cancel a Zelle Payment?
A If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money. For more on Zelle, click here.