Beginning November 1st, members with an active loan will receive a text message to the primary member's cell phone number on file 5 days before your loan payment date informing you of the amount due on your loan.
You will be able to review your payment options or you will be able to opt out of our text message service by texting “STOP”.
The text will contain a link to input your card or external account information to complete your loan payment.
The link will take you to a portal where you will be asked to verify your account with your account number and date of birth.
When you verify your account for the first time you will have to setup the following:
4 digit pin: once you have entered your account number and date of birth, it will prompt you to create a 4 digit pin. Store this information in a secure place as you will need this pin number to verify future payments.
Preferred method of payment: to make a payment you will have to add your preferred form of payment in the portal. You can do this by selecting ADD NEW DEBIT CARD or ADD NEW BANK ACCOUNT which will prompt a secure website for you to input your information. If done correctly, there will be a message stating ‘Payment Method Success’ and you will be redirected to the payment portal.
Once your account has been successfully verified, you will be directed to the payment portal where you’ll be able to see all of your loans and will also be able to select your preferred payment method.
Please note effective November 1, 2023 Space City will no longer offer cash advances.
Can I make a payment on my loans through my online banking account? Log in to your online banking account using your smartphone, tablet or desktop and select "Pay Loan with a Debit Card" from the menu bar located on the left. This will take you to the payment portal where you will have to verify your account.
If I opt out of receiving text messages will I still be able to pay my loans online? Yes, you will have to access the payment portal through our website or online banking. However, you will not receive any text notifications regarding payment reminders and will not be able to make a payment via text message.
How can I pay my account via text message? Once you receive a text reminder, you respond “Pay” to the same text. You will be asked to enter your pin to verify your account, once you have completed this process your payment will be complete and you should receive a confirmation text. NOTE: you will have to setup a 4 digit pin and preferred method of payment prior to using text payments.
Can I still maybe loan payments without being charged a convenience fee? There is a convenience fee for Message Pay payments. Loan payments can be made at no charge via share to loan transfer or by setting up an external transfer in online banking. External transfers in online banking may take 2-3 business days to process and do not post to loan payments instantly like Message Pay.