How do I sign in?
To sign into your account, type in the User Name and Password you created when you registered. If you are getting an error message, check to make sure you are entering the information accurately. Remember your User Name and Password are case sensitive (upper/lower case). If you choose all lower case letters when you register, you must use all lower case letters each time you sign into your account.
To ensure the security of your account information, don’t reveal your password. Never write it down where anyone can find it. Change your password often and be sure that you do not use words that people can guess about you or use numbers in a series.
Please use our ‘Log Out’ feature if you are going to be away from your computer for an extended period of time. The ‘Log Out’ feature will end your session. You will have to enter your User Name and Password before entering the website again.
For your protection, after too many unsuccessful attempts, you will be locked out of EZCardInfo.com. The system will allow you try again in 24 hours. If this happens, verify that you are entering the User Name and Password you selected in the enrollment process. If you are having trouble logging in and would like to speak with one of our representatives, please call us at 866-604-0380
What do I do if I have forgotten my password?
There are two easy steps to enrollment or to change your Password:
1. Enter username
2. Click forgot your password
3. New password will be emailed to you.
4. Copy and paste your temporary password.
5. Enter a new password
- User Name: Your User Name may be any combination of letters and/or numbers from 6 to 32 characters. Select something that is easy for you to remember.
- Password: Your Password may also be any combination of letters and/or numbers from 8 to 32 characters and at least one special character.
Your User Name and Password may not be the same.
What should I do if I am locked out?
For your protection, after too many unsuccessful attempts, you will be locked out of www.ezcardinfo.com. The system will allow you try again in 24 hours. If this happens, verify that you are entering the User Name and Password you selected in the enrollment process. If you are having trouble logging in and would like to speak with one of our representatives, please call us at 866-604-0380.
What is a credit card dispute?
Occasionally, when reviewing credit card transactions on your statement, you may believe that a charge has been posted to your account in error. You may choose to dispute the questionable charge and we will investigate for you. During the investigation, no fees or interest will be incurred on the questionable charge and payment of the amount in question will not be required. You are obligated to make payment on the portion of your balance not in question, if any.
We will research the questionable transaction and contact you with the results of our investigation. If the transaction has been posted to your account in error, we will correct your account. If no error has occurred, the amount will again be included as a portion of your balance and you will be required to pay the transaction and any associated fees or interest that were waived during the investigation period.
How do I dispute a transaction?
Contact 1-800-600-5249 to report a questionable transaction.
How long can I expect to wait for a resolution?
Once your dispute has been submitted, we will confirm receipt of your inquiry via e-mail. We will also send written confirmation to your billing address within 7-10 business days. Although we will work quickly to respond to your dispute, a resolution could take 30-45 days. However, depending on the nature of your dispute we may require additional information from you or the merchant involved which could take additional processing time.
What happens once my dispute is resolved?
We will contact you once we have finished investigating your dispute. If the transaction is found to be valid, we will notify you and the amount will be included as a portion of your balance. You will be required to pay the transaction and any associated fees and interest that were waived during the investigative period.
How can I check on the status of a dispute?
You can either e-mail us using the Contact Us link in Member Center, or call the Customer Service Center at 800-600-5249 within the United States.
How do I know if my card has expired?
All credit cards reflect an expiration date. If your account is in good standing, the card is valid through the last day of the month it expires. New cards are typically mailed out between the 10th-15th of the month they expire. If you do not receive your new cards by the end of the month they expire, please call customer service at 800-322-8472.
How do I obtain more information?
Please call VISA Customer Service at 800-322-8472.
